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Exam GCP-GCX Tips - Latest Study GCP-GCX Questions

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q62-Q67):

NEW QUESTION # 62
WebRTC phones require all hardware and software to be properly installed.

A. False
B. True

Answer: B

NEW QUESTION # 63
Once you create a custom field on your profile, it cannot be deleted from the Admin interface

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX, while custom fields allow for tailored data collection and reporting, they can be managed through the Admin interface. This includes the ability to delete custom fields if they are no longer needed, ensuring that the system remains relevant and uncluttered with obsolete data fields. Administrators have the flexibility to modify and delete custom fields to adapt to changing business requirements.

NEW QUESTION # 64
Which options can be configured when setting up a queue? (Choose two.)

A. Alerting Timeout
B. ACD Skills
C. Inbound Flows
D. Wrap-up Codes
E. Utilization

Answer: A,B

NEW QUESTION # 65
Which of the following types of interactions can be configured for Recording Policies?

A. Chat
B. Message
C. Call
D. Email
E. All of the above

Answer: E

Explanation:
Reference:
All types of interactions (Call, Chat, Email, Message) can be configured for Recording Policies. Recording Policies allow administrators to define when and how interactions are recorded based on various criteria, such as queue membership, direction (inbound or outbound), media type (voice or screen), etc. Reference: https://help.mypurecloud.com/articles/about-recording-policies/ https://help.mypurecloud.com/articles/create-a-recording-policy/

NEW QUESTION # 66
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A. Configuring trunks to identify premium-rate numbers.
B. Creating a number-plan to identify premium-rate numbers.
C. Manually training users to prevent calling premium-rate numbers.
D. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

Answer: B

Explanation:
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules. Reference: https://help.mypurecloud.com/articles/about-number-plans/ https://help.mypurecloud.com/articles/create-a-number-plan/

NEW QUESTION # 67
......

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